FAQ

Orders

1-How do I place an order?

 

2-Can I place an order without an Aryak Store account?

You can definitely place an order on Aryak Store without an account. Just pick the product you want and proceed to checkout. Once you're there, just choose "Continue without-password". Don't forget to fill in your delivery information and choose your payment method.

We encourage you to create an account to stay updated with Aryak Store's latest and attractive promotions, plus to have your information and order history saved for your best online shopping experience.

 

3-Will I receive any order confirmation after placing an order?

An order confirmation with an order summary will be sent to you through email and SMS right after you have placed your order. We will also send email and SMS notifications to keep you updated frequently on your order status.

 

4-How can I change the delivery address/ phone number/ recipient for my existing order?

If you’d like to change the details of your existing order, you’ll have to send your inquiry to us as soon as possible here.

PLEASE NOTE: Delivery addresses, phone numbers, and recipient names can only be changed if the orders have not been shipped out yet. Once shipped, we can no longer change the invoices as these are already printed and orders have already been handed over to our third-party couriers.

 

5-How do I change a payment method for my existing order?

At Aryak Store, we do not provide an option to change a payment method for your existing order. However, we suggest that you place a new order and cancel your existing order immediately by sending us a cancellation request here.

 

6-Can I change or cancel an item in my existing order?

Unfortunately, we do not have an option to modify your order after it has been placed. However, you may definitely cancel an item in your existing order as long as it has not been shipped yet. You may cancel an existing order by sending us a cancellation request here.

PLEASE NOTE: Cancellations can only be made for orders that have not been shipped out yet. Once shipped, we can no longer cancel orders as they have already been handed over to our third-party couriers en-route for delivery.

 

7-How can I cancel my order?

To cancel your order, please send us your request here. We will help you cancel it and notify you when done.

 *Problem with the order received

 

8-I received an incomplete order, what should I do?

Please notify us immediately here so we can assist you promptly. If what’s missing from your order is a gift/ bonus, we will push to deliver it to you soon. If what’s missing from your order is a part of a product or an item, we will need you to send the whole order back to us. In this case, to assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoices.

Kindly read and follow our Returns guide here.

 

9-I received the wrong item, what should I do?

If the item you received is not what you originally ordered, we are happy to replace the item for you. To assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoices, then bring the item to any send the whole order back to us.

Returning an item is absolutely free. Kindly read and follow our Returns guide here.

 

10-I received a damaged/defective item, what should I do?

If the item you received is damaged/ defective, we are happy to send you a replacement. Please notify us immediately. We will contact you right away.

To assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoices. Kindly read and follow our Returns guide here.

 

Other issues

11-Can I call Aryak Store to place an order?

We can assist you to place your order over the phone if your preferred payment method is Cash On Delivery(COD). However, we highly recommend you to check out how to make a purchase online here. If in any situation you cannot place an order online, please call our Customer Service, we will be more than happy to assist you.

 

12-How to remove an item in your shopping cart?

To remove an item in your shopping cart, you can: Click on the Cart icon on top of Aryak Store page to go to your shopping cart

Click on "Remove item". Your cart will be updated and that item will be removed.